Shipping policy

How much does shipping cost?

SHIPPING IS FREE ON ORDERS OVER $49 AUSTRALIA WIDE.

For orders less than $49 a delivery fee of just $6.95 will apply. Express delivery is also available at checkout.

How long does shipping take?

We're pretty proud of how quickly we can pack and dispatch your order here at Petz Park. We usually dispatch within 24 hours - after the placement of your order. All orders are shipped from our warehouse in Sydney, so in most metro areas of major cities you can expect your order within 2-3 business days. Outside of these areas, you should receive your order any time from three days after the time of dispatch.

Below are our current estimated times of delivery. Once fulfilled, you will receive updated communications until your parcel is delivered. If for any reason you have not received your parcel within these estimates, please get in touch with us. We are able to follow up with your order for you.

Your tracking link will be provided once your order has been collected by our couriers.

Do you deliver on public holidays?

If the courier service is operating, so are we! But as couriers don't tend to work on public holidays (boo!), it's best for you to plan your delivery ahead of time - especially during busy periods such as Christmas, New Year and Easter.

Do I need to be home to receive my delivery?

If you're ordering your pet supplements online, chances are you're a busy person looking for convenient delivery, which is exactly what we offer. Our drivers have authority to leave your order on your property without a signature on delivery so that your order is waiting for you the moment you get home. Leave our "Authority to Leave" toggle on in cart if you'd like us to leave your order in a safe place. If you require a signature upon delivery, please turn this toggle off.

If you have problems with your delivery please contact us and we'll always work with you to address any issues.

Do you deliver outside of Australia?

We are available in the countries listed below. Please click onto your chosen country to be directed to the appropriate website. This ensures that when placing your order, you'll receive the fastest and best shipping prices.

• Australia
• United Kingdom
• United States

I entered the wrong address, can I change it?

If your order has already been shipped, we are unable to change the address entered at checkout. If it has not yet been shipped, we are more than happy to update and ship your order to your correct address.

If your order is delivered to the incorrect address and you are not able to obtain it, Petz Park are not responsible for replacing your order. 

If your order has been marked and received back to us as "RTS" or "return to sender" as a result of an incorrect address input, we are able to resend your order without additional product fees. However, any orders that need to be resent will incur a shipping fee of $5.95.