Returns policy


We want your experience with us to be a pleasant one - which is why we like to keep things as simple as possible. If for some reason things don't go quite to plan, we have a money back guarantee which allows our dedicated customer service team to put things right again.

Please note: We cannot issue credits or refunds unless you have first spoken to a Petz Park representative and have requested your refund, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).


Returns Terms & Conditions

    • We accept returns for up to 28 days from delivery. An item is delivered as soon as the tracking link for each order has been changed to "delivered" by the appropriate courier service.


    • Items returned after 28 days may not qualify for a refund.


    • You can return your order for a refund, exchange or store credit.


    • The customer is responsible for the cost of an item's return, unless there was an error on our behalf. The customer has to arrange for the product to be shipped back to our office address.


    • Due to the nature of couriers, it may cost more to send an item back to us than us shipping it to you.


    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.


    • A Petz Park customer service representative must be contacted to request your refund within the 28 day period before returning goods. 



Damaged Or Faulty Items


If you received a damaged shipment or product, please email photos of the damaged item to Please include your invoice number and name and we will work with you to resolve the issue.