Manage Your Subscription
There are two ways to access your subscription.
1. Use the link provided to you in your subscription confirmation email. This will take you straight to your account without having to log in. From there, you will be able to manage, skip, pause and cancel your subscription.
You can request a new link from our customer service team if you are unable to locate this.
2. Create an account via the account icon on our website.
Please note that we do not automatically create an account for you if you have previously placed an order, you must create one.
If you need help creating your account, please see further down this page.
Once created, you will be able to manage, skip, pause and cancel your subscription.
Create an Account
1. Click the icon as shown below in the top righthand corner of this page.
2. Select "Create account". This is located under the orange log in button.
3. Follow the instructions from there.
Updating Your Details
If you need to update your shipping address for your subscription, you must do this for every subscription that you have.
1. Find your active subscription/s and select "Manage Subscription".
2. Select "Update shipping address".
3. Follow the prompts to update your details.
Please note that updating your address under "view addresses" will not update your shipping address for your subscription.
We’re always here to help.
If you have any questions regarding your Petz Park subscription, please don’t hesitate to get in touch.